Warning: Unethical, dishonest practice It is with great sadness that I have to detail my dreadful experience with this deeply unethical organisation. I’ve had a fair few surgeries over the last 15 years and this is, without doubt, the worst experience I’ve had. My hairline lowering surgery had been organised for many months, but as the date drew near, I found it impossible to pay my final amount. Getting through on the phones or getting any kind of response by email was impossible. Finally, 3 weeks before the surgery, I was panicking and desperately trying to get in contact, as I hadn’t had my pre-surgery zooms and no-one had given me any information. When I could finally get through on the Friday evening, I was at last informed that the hospital had cancelled the surgery - a LIE. When emailing the hospital, I got a very quick response on the Monday morning telling me that they had no idea the surgery had even been cancelled and would look into it for me. I found out from the hospital that LBPS had cancelled my surgery. When I was able to finally speak to someone at LBPS, I was told that there had been an Instagram live saying that all Friday afternoon surgeries had been cancelled. Apparently, I was supposed to psychically know my surgery was in the afternoon and to keep track of LBPS’s instagram at all times - ridiculous and so unprofessional. I told them I wanted a refund and they agreed. Weeks and weeks and weeks, so many weeks, have passed, no reply to my emails and they no longer pick up the phone when I call. I tried on Friday for 40 minutes to get a response. When I called from a withheld number, they answered immediately. Cue more LIES and excuses about Cameron being really busy (he’d only had 5 weeks to process the refund…), he’ll phone you back asap blah blah blah. More LIES. It seems that dishonesty is threaded throughout the organisation. Everyone I have had contact with has lied and made excuses for not performing their role properly. I also find it extremely concerning that their main target audience is one of the most stigmatised minority groups (they also operate as the London Trans Clinic). There are so many other doctors in London that do these surgeries and whose teams are respectful. You don’t need to waste your time and raise your blood pressure dealing with lies and disrespect. If you do decide to use them, please ensure you have a solicitor, media contacts and a patient advisory group to support you and call from a withheld number (don’t bother emailing). I am currently in contact with a solicitor in order to get my money back. I’m just glad I didn’t go through with the surgery. Having an operation is stressful enough without dealing with a group of people who care so little for patients that they don’t even bother to respond to you, give you the information you need or at the very least feign professionalism.
World Class Team & Experience. I am a long time LBPS client, who has had quite a few different procedures over the years. The last being in July 2020 for my second upper eyelid surgery. Chris and his team were amazing again. Welcoming, professional, courteous, knowledgeable and of course extremely skilled at what they do. I trust him and his team. I always feel very well listened to and understood beforehand and with my questions answered and procedures explained very well. The results have also always been excellent which is why I have come back time and time again. In additiona, post-op processes and procedures are world class with therapies provided to help the healing process (lymphatic drainage for example) and frequent check ups. Client care is paramount there and it really shines through. Thank you Chris and your team for another great job.
I received scar revision surgery by Mr Christopher Inglefield when the bandage was removed I noticed a dimple around the scar. I questioned this and I was told by Mr. Inglefield “it will go” However after many years it has not gone. I tried to book an appointment and was repeatedly asked to pay £200 for a consultation despite my circumstance. I was eventually seen without charge after many emails and the threat to report to the General Medical Council. During the consultation Mr Inglefield said “I don’t know why it hasn’t gone” and then told me I should have an Xray to see if there is something going on with the bone! I was asked to pay more money for tests and I was been told to go to the Nhs! The next day, I was told by email from the clinic manager “Mr. Inglefield does not feel it’s related to your scar revision” I was also denied my file which contained before and after pictures which would clearly show I didn’t have the dimple before the scar revision. From my research this occurs when the skin is too tightly stitched. If considering going with this clinic I would advise keeping a copy of all pictures and payment records. Also, I was offered my original treatment money back but even that was £200 less. I couldn’t accept it as the new problem would cost me more to fix! I have reported this doctor and the clinic to various health organisations.
This review has taken me a really long time to write out of fear of not getting the help I needed - and I didn't really get it anyway! I had my surgery 2 years ago now. I was not happy with the outcome then and I'm not now. I had complications which were not dealt with quickly or efficiently and now I've been left with a huge scar, baldness, a lot of trauma and a very weak patch of skin (which still breaks/aches sometimes). I and other medically trained people think they over-stretched the skin causing it to die.. It looks horrendous and I don't know how I'll ever make it look any better. Very disappointed. I went here because they're supposed to be the top on forehead lowering surgery and they've really let me down. The middle looks good, both sides do not. You get two stars for the middle only. The aftercare was not good, no one really let me know what was going on at the time and the surgeon wouldn't see or speak to me straight away either. Hopefully this can help someone else make a better decision.. Rubbish. Go somewhere else! Somewhere that actually shows they really care about YOU and will do whatever it takes to make their mistakes right. I've been offered surgical revision but there is no trust here for this - I wanted money back so I could see someone else or look into a hair transplant to fix the area and as expected they said no.. It still needs fixing somehow because quite frankly this looks a mess.
I would just like to say, I would highly recommend London Bridge Plastic Surgery to everyone who wishes to have cosmetic surgery. The reception staff were very warm and welcoming. They always made me feel welcome. The nurses, Natalie and Phyllis have been ever so kind and have always been warm and welcoming. Anytime I had an issue, they were always at the end of the phone, with advice and support. Both Natalie and Phyllis are highly trained and have always looked after me with great respect and for that, I am forever grateful to them. When I researched clinics to have my Surgery, Dr Inglefield and his highly professional work stood out. When I met my Inglefield, my research was correct as he is an artist with a knife. Dr Inglefield was very kind and professional from the very first time I met him and I am so so happy with the work he has carried out. I would highly recommend Dr ingleIngle to anyone I know. London is full of surgeons who can carry out plastic surgery, however Dr Inglefield is the most professional from his warm welcome to his work in surgery. I am so very grateful to Dr Inglefield for changing my life and giving me the body I have wanted all my life. At the age of 44, I can finally start living. I thank the whole team at London Bridge Plastic Surgery. Thank you ???? Jatin Patel
