I’ve been twice to the pet shop. 1st time with my new puppy (14weeks in my sling as not vaccinated) and today with my dog and my partner. Staff is a bit of a weird one. A bit rude, knows better than you, I felt very overwhelmed by the way the lady took my puppy and left her off the floor. I didn’t like it and never asked for permission. The way she’s was handling her wasn’t rough. The lady and her colleague were also giving advice that I shouldn’t do this or that with my dog. Not listening to what I was saying- although I never asked for their advices. Second time, called to know if they’ve have dogs food in stock. The guy on the phone was talking in a very rude way. Even my boyfriend was surprised of this agressive tone! Came in the shop, said hello 1 time, no answer, 2 times still no reply, so said it a third time and eventually they said it back. From the reviews I’m seeing I’m shocked and it should be reported to animal wellfare. This is pretty bad, and my first gut feeling was the right one, I’d NEVER go back. I think they should do an inspection in this shop and people should report it.
I would personally like to say that this pet shop is amazing! I went there to ask how it’d be like having pet guinea pigs but came out wanting to get a rabbit. I came once more and then the next time I got the rabbit himself. I’ve had him for a week now and he is very happy. Moreover, the staff are very kind and helpful! All of the pets are kept in suitable habitats considering they aren’t kept there forever. They have fish, birds, rodents, hamsters, guinea pigs, rabbits, reptiles including snakes. I would highly recommend going there to rehome a pet.
Just bought a new puppy, went in for some treats and advice. Had a lovely experience. Super knowledge and friendly staff
An absolute relic of a shop that needs doing away with. Dead cats in the freeze, 10s of birds to one tiny cage and other animals stuffed together. Horrible horrible place and I’m surprised it exists in hipster central. The only place this kind of shop can remotely seem humane is in china.
I’ve always gone out of my way to come here because they have a great selection of good quality dog treats and foods. I have always shopped independent pet shops as the animals are always of much better quality and never have any issues. I made the mistake of getting gerbils from Pets At Home a few years ago and they ended up getting cancer and dying quite painfully. I bought three new gerbils from here last week and they are all really happy and healthy. The animals in the shop all look well taken care of and happy too. The staff were incredibly helpful and kind, going above and beyond to fix any issues I had. They are one of the few independent pet shops in London that still sells pets and I would say are the best in terms of products and animal health.
