Wonderful place. I got my hair cut here and it was reasonably priced, I was welcomed and the hair stylist actually cut my hair as I asked which is a first. The staff here are very warm and welcoming, will definitely be back and recommend this place to other. There is a nail shop/bar here too which I have never seen empty I'm yet to try them out but when asking for reviews from customers they said it's the only place they will go.
I do not usually leave reviews but I think everyone should be aware of the service they may receive here. I have used this hairdresser on 4 occasions on my latest visit there was a new hairdresser who tended to me. I walked in and explained I would like my hair an all over blonde colour after having blonde highlights added to my hair the past 3 times so had a slight root growth. I explained the reasoning for now wanting one all over colour instead of highlights was due to costs. The first time the hairdresser did my hair she literally added a toner and when I saw this I asked where was the blonde and why does it look no different and I questioned why I did not have to sit for 20 or so mins to let the colour develop? She then got really irritated with me and I explained to her again that I was looking for one all over colour of blonde! She then reluctantly added another colour to my hair when this was washed off she asked if I was happy I told her the colour was nice but again not what I asked for she then was like oh you wanted bleach to get a blonde look and that I should have said from the beginning I wanted her to use bleach I replied how would I a non hair dresser tell a hair dresser how to do there job. She then told me I cannot have bleach as she has used toner twice so now the bleach would go orange. I’ve now been told to go back in a month and pay yet again to have it lightened this visit cost me £85. I have to just add that prices have gone up here and customers are not pre warned of this and now I’m expected to go back in a month and pay another £85 to actually get the colour I originally asked for.
I was over charged and when I questioned it was given excuses, I have proof of the price I paid before from my bank statement and the card they keep also showed the same price as my statement, however the staff argued that I was charged for two separate things YET their own website and leaflet does not state that these are charged at two separate rates. I.e balayage price then a separate toner price. It’s a shame as we’ve been there a number of times and was happy with the service today was different I have lost £70 in extra charges that they refuse to accept and so will not be going back. My advice if you use their services is to ask the price before the treatments so you aware of any HIDDEN costs.
